{"id":260,"date":"2026-02-19T13:02:40","date_gmt":"2026-02-19T13:02:40","guid":{"rendered":"https:\/\/studysafe.travel\/?page_id=260"},"modified":"2026-03-30T14:56:46","modified_gmt":"2026-03-30T14:56:46","slug":"%e8%8b%a6%e6%83%85%e5%87%a6%e7%90%86%e6%89%8b%e9%a0%86","status":"publish","type":"page","link":"https:\/\/studysafe.travel\/ja\/complaints-procedure\/","title":{"rendered":"\u82e6\u60c5\u51e6\u7406\u624b\u9806"},"content":{"rendered":"<div class=\"wp-block-group has-background-background-color has-background is-layout-constrained wp-container-core-group-is-layout-ef55149e wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:4rem;padding-right:var(--wp--preset--spacing--40);padding-bottom:6rem;padding-left:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading has-text-align-center\">\u82e6\u60c5\u51e6\u7406\u624b\u9806<\/h2>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u6700\u7d42\u66f4\u65b0\u65e5\uff1a<\/strong> 2026\u5e743\u6708<\/p>\n\n\n\n<p>\u4fe1\u983c\u6027\u3001\u516c\u5e73\u6027\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u76ee\u6a19\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3082\u3057\u3001\u3054\u5229\u7528\u4f53\u9a13\u306e\u3044\u305a\u308c\u304b\u306e\u90e8\u5206\u306b\u3054\u6e80\u8db3\u3044\u305f\u3060\u3051\u306a\u3044\u5834\u5408\u3001\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u3001\u305d\u306e\u82e6\u60c5\u304c\u8fc5\u901f\u304b\u3064\u516c\u5e73\u306b\u51e6\u7406\u3055\u308c\u308b\u6a29\u5229\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) \u30b9\u30c6\u30c3\u30d71 \u2014 \u307e\u305aStudySafe\u306b\u9023\u7d61\u3059\u308b<\/h3>\n\n\n\n<p>\u30e1\u30fc\u30eb\u3057\u3066\u304f\u3060\u3055\u3044 <strong><a href=\"mailto:support@studysafe.travel\">support@studysafe.travel<\/a><\/strong> \u301c\u3068<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u304a\u540d\u524d<\/li>\n\n\n\n<li>\u4e88\u7d04\u3001\u898b\u7a4d\u3082\u308a\u3001\u4fdd\u967a\u8a3c\u5238\u3001\u307e\u305f\u306f\u8a3c\u660e\u66f8\u306e\u53c2\u7167\u756a\u53f7\uff08\u3082\u3057\u3042\u308c\u3070\uff09<\/li>\n\n\n\n<li>\u3054\u4e88\u7d04\u307e\u305f\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u3044\u305f\u65e5\u4ed8<\/li>\n\n\n\n<li>\u554f\u984c\u306e\u660e\u78ba\u306a\u8aac\u660e<\/li>\n\n\n\n<li>\u53c2\u8003\u8cc7\u6599\uff08\u4f8b\uff1a\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u9818\u53ce\u66f8\u3001\u8a3c\u660e\u66f8\u3001\u305d\u306e\u4ed6\u306e\u95a2\u9023\u8a18\u9332\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u53d7\u9818\u3092\u78ba\u8a8d\u3057\u3001\u3067\u304d\u308b\u3060\u3051\u8fc5\u901f\u304b\u3064\u516c\u6b63\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3088\u3046\u52aa\u3081\u307e\u3059\u3002\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u4e88\u7d04\u30d7\u30ed\u30bb\u30b9\u3001\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u66f8\u985e\u63d0\u51fa\u3001\u307e\u305f\u306f\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u554f\u984c\u306a\u3069\u3001\u4e00\u90e8\u306e\u554f\u984c\u306fStudySafe\u3067\u76f4\u63a5\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2) \u30b9\u30c6\u30c3\u30d7\uff12 \u2014 \u95a2\u9023\u3059\u308b\u4fdd\u967a\u82e6\u60c5\u7a93\u53e3\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\uff08\u6b63\u5f0f\u306a\u82e6\u60c5\uff09<\/h3>\n\n\n\n<p>\u4fdd\u967a\u5546\u54c1\u81ea\u4f53\u3001\u4fdd\u967a\u306e\u7ba1\u7406\u3001\u5f15\u53d7\u3001\u8cc7\u683c\u5be9\u67fb\u3001\u89e3\u7d04\u3001\u30af\u30ec\u30fc\u30e0\u51e6\u7406\u3001\u4fdd\u967a\u8a3c\u5238\u3001\u898f\u5236\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u984c\u3001\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u4fdd\u967a\u95a2\u9023\u4e8b\u9805\u306b\u95a2\u3059\u308b\u82e6\u60c5\u306f\u3001\u4e0b\u8a18\u3078\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 <strong>\u8a72\u5f53\u3059\u308b\u4fdd\u967a\u4f1a\u793e\u3001\u4ef2\u4ecb\u696d\u8005\u3001\u7ba1\u7406\u8005\u3001\u5951\u7d04\u8005\u3001\u307e\u305f\u306f\u6587\u66f8\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u6b63\u5f0f\u306a\u82e6\u60c5\u9023\u7d61\u5148\uff08\u3054\u81ea\u8eab\u306e\u7279\u5b9a\u306e\u5546\u54c1\u306b\u9069\u7528\u3055\u308c\u308b\u3082\u306e\uff09\u304a\u3088\u3073\u9023\u7d61\u7d4c\u8def<\/strong>.<\/p>\n\n\n\n<p>\u6b63\u3057\u3044\u6b63\u5f0f\u306a\u82e6\u60c5\u9023\u7d61\u5148\u306f\u3001\u5bfe\u8c61\u3068\u306a\u308b\u88fd\u54c1\u3001\u4fdd\u967a\u4f1a\u793e\u3001\u4ef2\u4ecb\u696d\u8005\u3001\u7ba1\u7406\u8005\u3001\u56fd\u3001\u7ba1\u8f44\u533a\u57df\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5fc5\u305a\u4ee5\u4e0b\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <strong>\u516c\u5f0f\u65b9\u91dd\u6587\u66f8\u3001\u4e8b\u696d\u898f\u7d04\u3001\u898f\u5236\u958b\u793a\u3001\u304a\u3088\u3073\u88fd\u54c1\u56fa\u6709\u306e\u6587\u66f8<\/strong> \u4e88\u7d04\u306b\u9069\u7528\u3055\u308c\u308b.<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4fdd\u967a\u5951\u7d04\u6761\u4ef6<\/strong> <a href=\"https:\/\/studysafe.travel\/ja\/%e4%bf%9d%e9%99%ba%e5%8f%96%e5%bc%95%e6%9d%a1%e4%bb%b6\/\">\u8aad\u3080<\/a><\/li>\n\n\n\n<li><strong>\u898f\u5236\u60c5\u5831\u30fb\u958b\u793a\u60c5\u5831<\/strong> <a href=\"https:\/\/studysafe.travel\/ja\/%e8%a6%8f%e5%88%b6%e6%83%85%e5%a0%b1%e9%96%8b%e7%a4%ba\/\">\u8aad\u3080<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>\u6b21\u306b\u4f55\u304c\u8d77\u3053\u308b\u304b\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u95a2\u9023\u3059\u308b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u307e\u305f\u306f\u82e6\u60c5\u5bfe\u5fdc\u30c1\u30fc\u30e0\u306f\u3001\u305d\u306e\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304a\u3088\u3073\u88fd\u54c1\u306b\u9069\u7528\u3055\u308c\u308b\u82e6\u60c5\u51e6\u7406\u898f\u5247\u3001\u57fa\u6e96\u3001\u304a\u3088\u3073\u671f\u9593\u306b\u5f93\u3063\u3066\u3001\u82e6\u60c5\u3092\u53d7\u9818\u3057\u3001\u8abf\u67fb\u3059\u308b\u3082\u306e\u3068\u3057\u307e\u3059\u3002.<\/li>\n\n\n\n<li>\u82e6\u60c5\u304c\u9069\u5207\u306b\u5be9\u67fb\u3055\u308c\u308b\u3088\u3046\u306b\u3001\u88dc\u8db3\u66f8\u985e\u3084\u8ffd\u52a0\u60c5\u5831\u304c\u6c42\u3081\u3089\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n\n\n\n<li>\u82e6\u60c5\u304c\u898f\u5236\u5bfe\u8c61\u4e8b\u696d\u8005\u306b\u4fc2\u308b\u5834\u5408\u3001\u95a2\u4e0e\u3059\u308b\u56fd\u304a\u3088\u3073\u898f\u5236\u306e\u67a0\u7d44\u307f\u306b\u3088\u3063\u3066\u306f\u3001\u6b63\u5f0f\u306a\u82e6\u60c5\u51e6\u7406\u6a29\u3001\u671f\u9650\u3001\u304a\u3088\u3073\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u6a29\u304c\u9069\u7528\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3) \u7d50\u679c\u306b\u3054\u6e80\u8db3\u3044\u305f\u3060\u3051\u306a\u3044\u5834\u5408\uff08\u30aa\u30f3\u30d6\u30ba\u30de\u30f3\u3001ADR\u3001\u307e\u305f\u306f\u8a72\u5f53\u3059\u308b\u5834\u5408\u306f\u898f\u5236\u5f53\u5c40\uff09<\/h3>\n\n\n\n<p>\u95a2\u9023\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u82e6\u60c5\u3092\u5be9\u67fb\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u6a5f\u4f1a\u3092\u5f97\u305f\u5f8c\u3082\u6e80\u8db3\u306e\u3044\u304f\u7d50\u679c\u304c\u5f97\u3089\u308c\u306a\u3044\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u306e\u6a5f\u95a2\u306b\u554f\u984c\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3067\u304d\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 <strong>\u30aa\u30f3\u30d6\u30ba\u30de\u30f3\u3001\u88c1\u5224\u5916\u7d1b\u4e89\u89e3\u6c7a\u6a5f\u95a2\u3001\u82e6\u60c5\u51e6\u7406\u6a5f\u95a2\u3001\u898f\u5236\u5f53\u5c40\u3001\u76e3\u7763\u5f53\u5c40\u3001\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6a29\u9650\u306e\u3042\u308b\u6a5f\u95a2<\/strong>, \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u56fd\u3001\u304a\u3088\u3073\u95a2\u4e0e\u3059\u308b\u88fd\u54c1\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u82e6\u60c5\u304c\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u3067\u898f\u5236\u3055\u308c\u3066\u3044\u308b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u95a2\u3059\u308b\u3082\u306e\u3067\u3001\u305d\u306e\u554f\u984c\u304c\u7ba1\u8f44\u5185\u306b\u3042\u308b\u5834\u5408\u3001\u82e6\u60c5\u306f\u301c\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 <strong>\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u30fb\u5e74\u91d1\u30aa\u30f3\u30d6\u30ba\u30de\u30f3\uff08FSPO\uff09<\/strong> \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u6700\u521d\u306b\u305d\u308c\u3092\u89e3\u6c7a\u3059\u308b\u6a5f\u4f1a\u3092\u5f97\u305f\u5f8c.<\/p>\n\n\n\n<p>\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3059\u3079\u3066\u306e\u82e6\u60c5\u304c\u540c\u3058\u30aa\u30f3\u30d6\u30ba\u30de\u30f3\u307e\u305f\u306f\u82e6\u60c5\u51e6\u7406\u6a5f\u95a2\u306e\u7ba1\u8f44\u5185\u306b\u306a\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002.<\/li>\n\n\n\n<li>\u95a2\u9023\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u3001\u30b9\u30da\u30a4\u30f3\u3001\u305d\u306e\u4ed6\u306eEU\u8af8\u56fd\u3001\u307e\u305f\u306fEU\u57df\u5916\u306b\u62e0\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u304b\u306b\u3088\u3063\u3066\u3001\u6b63\u3057\u3044\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30c8\u304c\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n\n\n\n<li>\u95a2\u9023\u3059\u308b\u88fd\u54c1\u304a\u3088\u3073\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u516c\u5f0f\u6587\u66f8\u304b\u3089\u3001\u8a72\u5f53\u3059\u308b\u82e6\u60c5\u51e6\u7406\u6a5f\u95a2\u3001\u898f\u5236\u5f53\u5c40\u3001\u307e\u305f\u306f\u7d1b\u4e89\u89e3\u6c7a\u30eb\u30fc\u30c8\u3092\u7279\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4) \u8a18\u9332\u306e\u4fdd\u6301<\/h3>\n\n\n\n<p>\u82e6\u60c5\u3092\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u30b3\u30d4\u30fc\u3092\u4fdd\u7ba1\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u304a\u898b\u7a4d\u3082\u308a\u3001\u4e88\u7d04\u78ba\u8a8d\u66f8\u3001\u304a\u3088\u3073\u3001\u30dd\u30ea\u30b7\u30fc\u307e\u305f\u306f\u8a3c\u660e\u66f8\u66f8\u985e<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u305d\u306e\u4ed6\u306e\u4ea4\u63db\u3055\u308c\u305f\u901a\u4fe1<\/li>\n\n\n\n<li>\u9818\u53ce\u66f8\u3001\u8acb\u6c42\u66f8\u3001\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3001\u304a\u3088\u3073\u554f\u984c\u306b\u95a2\u9023\u3059\u308b\u305d\u306e\u4ed6\u306e\u8a3c\u62e0<\/li>\n\n\n\n<li>\u53d7\u3051\u53d6\u3063\u305f\u82e6\u60c5\u306e\u53d7\u9818\u78ba\u8a8d\u3001\u82e6\u60c5\u53c2\u7167\u756a\u53f7\u3001\u307e\u305f\u306f\u6700\u7d42\u7684\u306a\u56de\u7b54<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints Procedure Last updated: March 2026 We aim to provide a reliable, fair, and responsive service. If you are unhappy with any part of your experience, you have the right to complain and to have your complaint handled promptly and fairly. 1) Step 1 \u2014 Contact StudySafe first Please email support@studysafe.travel with: We will confirm receipt and try to resolve your issue as quickly and fairly as possible. Some issues can be resolved directly by StudySafe, especially where they relate to the website, the booking journey, customer communications, document submission, or operational support. 2) Step 2 \u2014 Escalate to the relevant insurance complaints contact (formal complaint) If your complaint relates&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/pages\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":3,"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/pages\/260\/revisions"}],"predecessor-version":[{"id":1001,"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/pages\/260\/revisions\/1001"}],"wp:attachment":[{"href":"https:\/\/studysafe.travel\/ja\/wp-json\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}