{"id":260,"date":"2026-02-19T13:02:40","date_gmt":"2026-02-19T13:02:40","guid":{"rendered":"https:\/\/studysafe.travel\/?page_id=260"},"modified":"2026-03-30T14:56:46","modified_gmt":"2026-03-30T14:56:46","slug":"%eb%b6%88%eb%a7%8c-%ec%a0%88%ec%b0%a8","status":"publish","type":"page","link":"https:\/\/studysafe.travel\/ko\/complaints-procedure\/","title":{"rendered":"\ubd88\ub9cc \ucc98\ub9ac \uc808\ucc28"},"content":{"rendered":"<div class=\"wp-block-group has-background-background-color has-background is-layout-constrained wp-container-core-group-is-layout-ef55149e wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:4rem;padding-right:var(--wp--preset--spacing--40);padding-bottom:6rem;padding-left:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading has-text-align-center\">\ubd88\ub9cc \ucc98\ub9ac \uc808\ucc28<\/h2>\n\n\n\n<p class=\"has-text-align-center\"><strong>\ub9c8\uc9c0\ub9c9 \uc5c5\ub370\uc774\ud2b8:<\/strong> 2026\ub144 3\uc6d4<\/p>\n\n\n\n<p>\uc800\ud76c\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uacf5\uc815\ud558\uba70 \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uacbd\ud5d8\ud558\uc2e0 \ub0b4\uc6a9\uc5d0 \ubd88\ub9cc\uc774 \uc788\uc73c\uc2dc\uba74, \ubd88\ub9cc\uc744 \uc81c\uae30\ud558\uace0 \uc2e0\uc18d\ud558\uace0 \uacf5\uc815\ud558\uac8c \ucc98\ub9ac\ubc1b\uc744 \uad8c\ub9ac\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1) 1\ub2e8\uacc4 \u2014 \uba3c\uc800 StudySafe\uc5d0 \ubb38\uc758\ud558\uc138\uc694<\/h3>\n\n\n\n<p>\uc774\uba54\uc77c \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4 <strong><a href=\"mailto:support@studysafe.travel\">support@studysafe.travel<\/a><\/strong> ~\uc640\/\uacfc<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ub108\uc758 \uc804\uccb4 \uc774\ub984<\/li>\n\n\n\n<li>\uc608\uc57d, \uacac\uc801, \uc815\ucc45 \ub610\ub294 \uc99d\uc11c \ucc38\uc870 \ubc88\ud638 (\ud574\ub2f9\ub418\ub294 \uacbd\uc6b0)<\/li>\n\n\n\n<li>\uc608\uc57d \ub610\ub294 \ubb38\uc758\ud558\uc2e0 \ub0a0\uc9dc<\/li>\n\n\n\n<li>\ubb38\uc81c\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc124\uba85<\/li>\n\n\n\n<li>\uc9c0\uc6d0 \uc11c\ub958 (\uc608: \uc2a4\ud06c\ub9b0\uc0f7, \uc774\uba54\uc77c, \uc601\uc218\uc99d, \uc99d\uba85\uc11c \ub610\ub294 \uae30\ud0c0 \uad00\ub828 \uae30\ub85d)<\/li>\n<\/ul>\n\n\n\n<p>\uc811\uc218 \ud655\uc778 \ud6c4 \ucd5c\ub300\ud55c \ube60\ub974\uace0 \uacf5\uc815\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8, \uc608\uc57d \uacfc\uc815, \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uc11c\ub958 \uc81c\ucd9c \ub610\ub294 \uc6b4\uc601 \uc9c0\uc6d0\uacfc \uad00\ub828\ub41c \ubb38\uc81c\ub294 StudySafe\uc5d0\uc11c \uc9c1\uc811 \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uacbd\uc6b0\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2) 2\ub2e8\uacc4 \u2014 \uad00\ub828 \ubcf4\ud5d8 \ubbfc\uc6d0 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158 (\uacf5\uc2dd \ubbfc\uc6d0)<\/h3>\n\n\n\n<p>\ubd88\ub9cc\uc774 \ubcf4\ud5d8 \uc0c1\ud488 \uc790\uccb4, \ubcf4\ud5d8 \uad00\ub9ac, \uc778\uc218, \uc790\uaca9 \ud655\uc778, \ucde8\uc18c, \ubcf4\ud5d8\uae08 \uc9c0\uae09 \ucc98\ub9ac, \uc57d\uad00 \uc11c\ub958, \uaddc\uc81c \uc11c\ube44\uc2a4 \ubb38\uc81c \ub610\ub294 \uae30\ud0c0 \ubcf4\ud5d8 \uad00\ub828 \uc0ac\ud56d\uacfc \uad00\ub828\uc774 \uc788\ub2e4\uba74, \ub2e4\uc74c \uae30\uad00\uc73c\ub85c \uc774\uad00\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\ubb38\uc11c\uc5d0 \uba85\uc2dc\ub41c \ud574\ub2f9 \ubcf4\ud5d8\uc0ac, \uc911\uac1c\uc778, \uad00\ub9ac\uc790, \ubcf4\ud5d8 \uacc4\uc57d\uc790 \ub610\ub294 \uacf5\uc2dd \ubd88\ub9cc \uc811\uc218 \ub2f4\ub2f9\uc790 (\uadc0\ud558\uc758 \ud2b9\uc815 \uc0c1\ud488 \ubc0f \uacbd\ub85c\uc5d0 \uc801\uc6a9\ub418\ub294)<\/strong>.<\/p>\n\n\n\n<p>\uc815\ud655\ud55c \uacf5\uc2dd \ubd88\ub9cc \uc81c\uae30 \uc5f0\ub77d\ucc98\ub294 \uad00\ub828\ub41c \uc81c\ud488, \ubcf4\ud5d8\uc0ac, \uc911\uac1c\uc778, \uad00\ub9ac\uc778, \uad6d\uac00 \ubc0f \uad00\ud560\uad8c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ud56d\uc0c1 \ub2e4\uc74c\uc744 \ucc38\uc870\ud574\uc57c \ud569\ub2c8\ub2e4. <strong>\uacf5\uc2dd \uc815\ucc45 \ubb38\uc11c, \uc0ac\uc5c5 \uc870\uac74, \uaddc\uc81c \uc815\ubcf4 \uacf5\uac1c \ubc0f \ubaa8\ub4e0 \uc81c\ud488\ubcc4 \ubb38\uc11c<\/strong> \uc608\uc57d\uc5d0 \uc801\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p><strong>\uad00\ub828 \uc815\ubcf4:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ubcf4\ud5d8 \uc5c5\ubb34 \uc57d\uad00:<\/strong> <a href=\"https:\/\/studysafe.travel\/ko\/%eb%b3%b4%ed%97%98-%ec%82%ac%ec%97%85-%ec%95%bd%ea%b4%80\/\">\uc77d\ub2e4<\/a><\/li>\n\n\n\n<li><strong>\uaddc\uc81c \uc815\ubcf4 \ubc0f \uacf5\uac1c:<\/strong> <a href=\"https:\/\/studysafe.travel\/ko\/%ea%b7%9c%ec%a0%9c-%ec%a0%95%eb%b3%b4-%ea%b3%b5%ea%b0%9c\/\">\uc77d\ub2e4<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>\uadf8 \ub2e4\uc74c\uc5d0 \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub098\ub098\uc694<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uad00\ub828 \uacf5\uae09\uc5c5\uccb4 \ub610\ub294 \ubd88\ub9cc \ucc98\ub9ac\ud300\uc740 \ud574\ub2f9 \uacf5\uae09\uc5c5\uccb4 \ubc0f \uc81c\ud488\uc5d0 \uc801\uc6a9\ub418\ub294 \ubd88\ub9cc \ucc98\ub9ac \uaddc\uce59, \ud45c\uc900 \ubc0f \uae30\uac04\uc5d0 \ub530\ub77c \uadc0\ud558\uc758 \ubd88\ub9cc\uc744 \uc811\uc218\ud558\uace0 \uc870\uc0ac\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\ubbfc\uc6d0\uc774 \uc81c\ub300\ub85c \uac80\ud1a0\ub420 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0 \uc11c\ub958\ub098 \ucd94\uac00 \uc815\ubcf4\ub97c \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\ubd88\ub9cc\uc774 \uaddc\uc81c \ub300\uc0c1 \uc81c\uacf5\uc5c5\uccb4\uc640 \uad00\ub828\ub41c \uacbd\uc6b0, \uad00\ub828\ub41c \uad6d\uac00 \ubc0f \uaddc\uc81c \ud504\ub808\uc784\uc6cc\ud06c\uc5d0 \ub530\ub77c \uacf5\uc2dd \ubd88\ub9cc \ucc98\ub9ac \uad8c\ub9ac, \uc77c\uc815 \ubc0f \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uad8c\ub9ac\uac00 \uc801\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3) \uacb0\uacfc\uc5d0 \ub9cc\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0 (\ud574\ub2f9\ub418\ub294 \uacbd\uc6b0 \uc634\ubd80\uc988\ub9e8, ADR \ub610\ub294 \uaddc\uc81c \uae30\uad00)<\/h3>\n\n\n\n<p>\uad00\ub828 \uc81c\uacf5\uc790\uac00 \uadc0\ud558\uc758 \ubd88\ub9cc\uc744 \uac80\ud1a0\ud558\uace0 \ub2f5\ubcc0\ud560 \uae30\ud68c\ub97c \uac00\uc9c4 \ud6c4\uc5d0\ub3c4 \ub9cc\uc871\ud558\uc9c0 \ubabb\ud560 \uacbd\uc6b0, \uadc0\ud558\ub294 \ubb38\uc81c\ub97c \ub2e4\uc74c \ub2e8\uacc4\ub85c \ud655\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\uc634\ubd80\uc988\ub9cc, \ubd84\uc7c1 \uc870\uc815 \uae30\uad6c, \ubbfc\uc6d0 \ucc98\ub9ac \uc81c\ub3c4, \uaddc\uc81c \uae30\uad00, \uac10\ub3c5 \uae30\uad00, \ub610\ub294 \uae30\ud0c0 \uad00\ub828 \uae30\uad00<\/strong>, \uc81c\uacf5\uc5c5\uccb4, \uad6d\uac00 \ubc0f \uc81c\ud488\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \ubd88\ub9cc\uc774 \uc544\uc77c\ub79c\ub4dc\uc5d0\uc11c \uaddc\uc81c\ub418\ub294 \uc81c\uacf5\uc5c5\uccb4\uc640 \uad00\ub828\uc774 \uc788\uace0 \uadf8 \uc0ac\uc548\uc774 \ubc94\uc704 \ub0b4\uc5d0 \uc788\ub2e4\uba74, \ubd88\ub9cc\uc740 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ud655\ub300\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \uc5f0\uae08 \uc634\ubd80\uc988\ub9cc<\/strong> \uacf5\uae09\uc790\uac00 \uc774\ub97c \ud574\uacb0\ud560 \uae30\ud68c\ub97c \uba3c\uc800 \uac00\uc9c4 \ud6c4.<\/p>\n\n\n\n<p>\ucc38\uace0\ub85c:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ubaa8\ub4e0 \ubd88\ub9cc\uc774 \ub3d9\uc77c\ud55c \uc634\ubd80\uc988\ub9e8 \ub610\ub294 \ubbfc\uc6d0 \ucc98\ub9ac \uae30\uad00\uc758 \uad00\ud560\uad8c \ub0b4\uc5d0 \uc18d\ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uad00\ub828 \uacf5\uae09\uc5c5\uccb4\uac00 \uc544\uc77c\ub79c\ub4dc, \uc2a4\ud398\uc778, \ub2e4\ub978 EU \uad6d\uac00 \ub610\ub294 EU \uc678\ubd80\uc5d0 \uc788\ub294\uc9c0\uc5d0 \ub530\ub77c \uc62c\ubc14\ub978 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uacbd\ub85c\uac00 \ub2e4\ub97c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li>\uad00\ub828 \uc0c1\ud488 \ubc0f \uc81c\uacf5\uc5c5\uccb4\uc758 \uacf5\uc2dd \ubb38\uc11c\uc5d0\uc11c \uc801\uc6a9\ub418\ub294 \ubd88\ub9cc \ucc98\ub9ac \uae30\uad00, \uaddc\uc81c \uae30\uad00 \ub610\ub294 \ubd84\uc7c1 \ud574\uacb0 \uacbd\ub85c\ub97c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4) \uae30\ub85d \uc720\uc9c0<\/h3>\n\n\n\n<p>\ubd88\ub9cc\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub3c4\ub85d \ub2e4\uc74c\uc758 \uc0ac\ubcf8\uc744 \ubcf4\uad00\ud574\uc8fc\uc2ed\uc2dc\uc624:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uacac\uc801, \uc608\uc57d \ud655\uc778\uc11c, \uadf8\ub9ac\uace0 \ubaa8\ub4e0 \uc815\ucc45 \ub610\ub294 \uc778\uc99d\uc11c \ubb38\uc11c<\/li>\n\n\n\n<li>\uc774\uba54\uc77c, \uba54\uc2dc\uc9c0 \ub610\ub294 \uae30\ud0c0 \uad50\ud658\ub41c \ud1b5\uc2e0<\/li>\n\n\n\n<li>\uc601\uc218\uc99d, \uc1a1\uc7a5, \uc2a4\ud06c\ub9b0\uc0f7 \ubc0f \ubb38\uc81c\uc640 \uad00\ub828\ub41c \ubaa8\ub4e0 \uc99d\ube59 \uc790\ub8cc<\/li>\n\n\n\n<li>\uc5b4\ub5a4 \ubd88\ub9cc \uc811\uc218 \ud655\uc778, \ubd88\ub9cc \ucc38\uc870 \ubc88\ud638 \ub610\ub294 \ucd5c\uc885 \ub2f5\ubcc0\uc774\ub77c\ub3c4 \ubc1b\uc73c\uc2dc\uba74<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints Procedure Last updated: March 2026 We aim to provide a reliable, fair, and responsive service. If you are unhappy with any part of your experience, you have the right to complain and to have your complaint handled promptly and fairly. 1) Step 1 \u2014 Contact StudySafe first Please email support@studysafe.travel with: We will confirm&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/pages\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":3,"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/pages\/260\/revisions"}],"predecessor-version":[{"id":1001,"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/pages\/260\/revisions\/1001"}],"wp:attachment":[{"href":"https:\/\/studysafe.travel\/ko\/wp-json\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}