Regulatory Information & Disclosures
Last updated: March 2026
This page provides key regulatory disclosures and important notices relevant to insurance products, booking journeys, and related services made available through StudySafe. The exact regulatory framework, provider disclosures, and contractual documents that apply may vary depending on the insurer, intermediary, administrator, payment provider, product, destination, and jurisdiction involved. For full details, please refer to the official documents that apply to your specific route and provider.
Related documents:
1) Role of StudySafe
StudySafe is a website, booking journey, and customer-facing platform that may help eligible users request information, obtain quotations, submit documents, complete bookings, make payments, or access insurance-related products and services through one or more authorised providers or partners. StudySafe is not the insurer unless explicitly stated otherwise for a specific route. Any insurance contract, where issued, is governed by the applicable policy documentation, certificate, and official provider documents for the relevant product and route.
Related documents:
2) Insurance intermediary and regulatory status
Insurance may be arranged, distributed, administered, or supported through an authorised insurer, intermediary, administrator, distributor, or other regulated or contractually authorised provider, depending on the route. The relevant provider’s regulatory status, permissions, disclosures, and governing documentation may vary depending on the country, product, and legal framework involved. You should always refer to the official documentation for the specific provider applicable to your booking.
Read:
- Insurance Terms of Business: View page
3) Advice basis (if advice is provided)
Where advice, recommendation, guidance, or product selection support is provided, the basis of that support may vary depending on the insurer, intermediary, distributor, product, and route. In some cases, advice may be based on a limited analysis of available products or providers rather than a full market review. The applicable provider documentation should explain the basis that applies to your specific route where required.
4) Remuneration / commission disclosure
The relevant intermediary, administrator, distributor, partner, or provider may receive commission, fees, service remuneration, or other lawful compensation from insurers, underwriters, policyholders, customers, payment flows, or other authorised commercial arrangements, depending on the structure of the product and route. The exact remuneration model may vary depending on the provider and applicable regulatory framework.
Read:
- Insurance Terms of Business: View page
5) Duty of care: accurate information
You must take reasonable care to provide complete, accurate, and up-to-date information during any quotation, booking, onboarding, payment, cancellation, refund, or claims-related process. Incorrect, incomplete, misleading, or outdated information may affect eligibility, pricing, policy issuance, complaints handling, cancellation/refund rights, or claims handling, as set out in the applicable provider documentation and policy documents.
6) Complaints and escalation
If you are unhappy with the service you receive, you have the right to complain. Complaint handling routes and external escalation rights may vary depending on whether the issue relates to StudySafe, the website journey, an insurer, an intermediary, an administrator, a claims handler, a payment provider, or another relevant provider. External escalation rights may also depend on the country and jurisdiction that apply to the provider involved.
Read:
- Complaints Procedure: View policy
- Insurance Terms of Business: View page
7) Cancellation rights
Statutory cancellation rights, cooling-off rights, refund conditions, operational cancellation rules, and restrictions may vary depending on the insurer, intermediary, administrator, product, jurisdiction, stage of booking, and whether cover has already started or a claim situation exists. You should always refer to the official documents applicable to your specific provider and product.
Read:
- Cancellation & Refund Policy: View policy
- Insurance Terms of Business: View page
8) Privacy and data protection
Personal data may be handled by StudySafe and, where relevant, by insurers, underwriters, intermediaries, administrators, payment providers, claims handlers, emergency assistance providers, telemedicine providers, regulators, or other authorised parties involved in arranging, supporting, administering, or handling the relevant product or route. Data is processed in line with applicable data protection laws, privacy notices, contractual documents, and operational requirements.
Read:
- Privacy Policy: View policy
- Cookie Policy: View policy
- AML & KYC Policy: View policy
9) Contact
Questions about regulatory disclosures: support@studysafe.travel