Everything students ask before booking
Frequently Asked Questions
Clear answers on long-term eligibility, healthcare access in Spain, approved providers, payment, policy term, optional dental and insurance documents for international students who require a study visa for Spain and plan to stay more than 90 days.
What is StudySafe?
StudySafe supports student insurance onboarding with a clear online route, structured eligibility checks and booking guidance before documents are issued.
Who is this Long Term page for?
This page is for eligible international students who require a study visa for Spain and are planning a longer study stay of more than 90 days.
Is this page only for long stays in Spain?
Yes. This Long Term route is intended for longer study stays in Spain. If your stay is under 90 days, you should follow the Short Term route instead.
Is this a health insurance route or a short-stay travel insurance route?
This route is based on a health insurance product for students in Spain. It is not the same as the Short Term travel-style route used for shorter stays.
Does this route use a Spain-based healthcare product?
Yes. The product is designed mainly for healthcare access in Spain through approved doctors, services and centres during the insured period.
What does this policy cover in simple terms?
It provides long-term student healthcare access in Spain, including hospital and outpatient care, specialist medicine, diagnostic tests, emergency service, ambulance transfer, travel assistance and other defined health benefits, subject to the policy terms.
Does it include hospital and outpatient care?
Yes. The product is described as a comprehensive student health cover with hospital and outpatient care in Spain.
Does it include specialist care and diagnostic tests?
Yes. Specialised medicine, means of diagnosis and special treatment techniques are part of the healthcare cover, subject to the product rules.
Does it include travel assistance?
Yes. Travel assistance is included, subject to the policy wording and the stated limits for that section.
Is dental included automatically?
No. Dental insurance is optional. If selected, it follows its own table of cover and excesses.
Are pre-existing or undeclared medical conditions covered?
Healthcare resulting from prior disorders, or conditions known and not declared in the Health Questionnaire, is restricted under the product wording.
Who is this plan designed for?
It is designed for international students who study in Spain, require a study visa and do not hold a Spanish passport or National ID Card.
Do I need a study visa to use this route?
Yes. This route is built for students who require a study visa for Spain.
Can I use this route if I hold a Spanish passport or DNI?
No. The product is intended for international students who do not hold a Spanish passport or National ID Card.
Do I need to provide proof of studies in Spain?
Yes. Official accreditation of the studies to be undertaken in Spain may be required, together with any other documentation requested for the application.
Do my personal details need to match my official documents?
Yes. Your personal details should be accurate and consistent with your passport, visa and study documents to avoid delays or corrections.
How do I book?
Complete the Long Term eligibility route, provide the requested personal and study information, upload any required documents and pay securely online if your case proceeds to booking.
How is the price shown during booking?
The final price is shown during the booking journey before payment. This Long Term route is not priced as a daily short-stay product.
Can I pay by card?
Yes. The single premium must be paid by bank card, using credit or debit card.
Can I pay in instalments?
No. The premium is a single payment due upon signature of the policy.
When does cover start?
Cover begins with payment of the premium and signing of the policy, for the term shown in the applicable policy documentation.
What documents may be required before issue?
The application may require official proof of studies in Spain, a completed Health Questionnaire and any other documentation requested for the policy issue process.
How long does the policy last?
The policy runs for the specific term shown in the Particular Terms and Conditions or supplement issued for your case.
Can the policy be renewed or extended?
No. This policy cannot be renewed or extended and terminates automatically on expiry.
Can I use this page for short stays in Spain?
No. This page is for the Spain Long Term route. Shorter stays should follow the Short Term route instead.
Does the policy end automatically?
Yes. It ends automatically on the expiry date shown in the policy documentation.
How do I use medical services in Spain?
Use the approved doctors, services and centres for the product, and follow any prescription or authorisation rules that apply to the service you need.
Do I need to use approved providers?
Yes. Care should be provided by approved professionals and centres. Non-approved care is generally not covered, except in limited life-threatening emergency situations.
What should I do if I need emergency care?
Emergency care is organised through the product’s emergency and urgent care coordination service in Spain. In an emergency, students should follow the route indicated in their policy documents.
Do I pay the provider first?
For the base healthcare route, covered costs are normally handled through approved providers and centres. Optional dental excesses, if dental cover is added, are paid directly to the dental provider.
Is there a health card for the product?
The product terms define a personal, non-transferable health card used to receive covered services through the approved healthcare network.
Are there co-payments or waiting periods?
No. The product information states that no co-payments or waiting periods apply.
What are the stated limits for chiropody and psychiatric hospitalisation?
Chiropody is limited to 12 sessions per policy year and psychiatric hospitalisation to 50 days per policy year.
What are the psychotherapy limits?
Psychotherapy is limited to 20 sessions per policy year for the remaining covered pathologies, and up to 40 sessions per policy year for eating disorders, bullying, cyberbullying, gender-based violence and similar cases stated in the product information.
What is the travel assistance medical expense limit?
The product information states travel assistance medical expenses up to €25,000 per insured party per trip.
How does optional dental work?
Optional dental cover can be added separately. It follows its own table of cover and excesses, and any applicable excess must be paid directly to the dental provider.
I don’t see the booking form. What should I do?
Try a different browser, refresh the page and temporarily disable script blockers or privacy extensions for the booking page.
I didn’t receive my email. What should I do?
Check your spam or junk folder first. If it is not there, contact StudySafe with your full name and booking reference if available.
My school asked for proof of insurance. What should I provide?
Use the policy documentation or certificate issued for your booking, together with any supporting insurance documents that come with it.
I entered the wrong details. What should I do?
Contact StudySafe as soon as possible. Some corrections may be possible before issue, while other changes may require a reissue depending on the case.
Do I have to accept terms and policies to book?
Yes. During the booking journey, you should read and accept the relevant terms, policies and route information before payment.
What is the certificate or policy confirmation document?
It is the document set issued for your booking that confirms the insured student details and the insurance term that applies to your route.
Which documents should I read before travelling?
Read the Product Information document, the General Terms and Conditions and the rest of the policy documents issued for your case. Together they explain the product, exclusions, limits and how to use the cover correctly.
What should I read before booking?
You should read the Important Information page for this route, together with the Product Information document and the General Terms and Conditions. On issue, the contract also integrates the application, the Health Questionnaire and the Particular Terms and Conditions.
Who should I contact if I have questions about my policy?
Contact StudySafe for booking or document questions. For healthcare use, authorisations or other insurer-side service matters, follow the contact route shown in the policy documents issued for your case.
Where can I find your website policies such as Privacy and Terms?
They are available in the Legal section of the website.