索赔与报销 12 我该如何提出索赔？ 我需要什么文件来申请索赔？ When should I submit my claim? What is the difference between emergency assistance and a claim? 别人可以替我提交索赔吗？
投诉、隐私与验证 10 我该如何投诉？ 提交投诉后会发生什么？ 投诉通常需要多长时间？ Why am I being asked for supporting documents or verification? 当我联系客服时，我的个人数据是如何被使用的？
保障、资格与除外责任 12 Who is this type of cover generally for? 承保范围是否在全球有效？ Is there cover in my home country? 有年龄限制吗？ 我需要有效的签证才能覆盖整个期间吗？
西班牙的医疗保健可及性 10 西班牙的注册医疗保健提供者如何运作？ 某些服务是否需要事先授权？ How do I use the medical directory? 我能选择任何医生或诊所吗？ What is covered under hospital and outpatient care?
医疗援助与紧急情况 8 When should I seek urgent medical help? What should I do before going to hospital? 我需要先联系紧急援助吗？ 如果我已经支付了治疗费用怎么办？ 我可以在线看医生或使用远程医疗服务吗？
政策文件与证书 8 什么是保险证明？ What is the difference between a certificate, policy wording and IPID? Which insurance document should I send to a school, embassy or provider? 如何索取我的保单文件？ What should I do if my certificate details are wrong?
