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StudySafe

  • I’m going to Ireland
  • I’m going to Spain
  • Contact, Support & Quotes

Cancellations, Refunds & Changes

9
  • Can I cancel my cover?
  • Is there a cooling-off period?
  • What if I have not travelled yet?
  • What if I need to change my travel arrangements?
  • What if my trip has already started?
  • What if my visa is refused, delayed or revoked?
  • What if there has already been a claim or incident?
  • What is the difference between cancellation, curtailment and rearrangement?
  • When is a refund usually possible?

Claims & Reimbursements

12
  • Can someone else submit a claim for me?
  • How are claim payments usually made?
  • How do I make a claim?
  • How do reimbursement claims usually work?
  • What documents do I need for a claim?
  • What happens after I submit a claim?
  • What if my claim relates to cancellation or curtailment?
  • What if my claim relates to delayed or missed departure?
  • What if my claim relates to lost baggage, money or documents?
  • What if my claim relates to medical expenses?
  • What is the difference between emergency assistance and a claim?
  • When should I submit my claim?

Complaints, Privacy & Verification

10
  • Can I request a copy of the personal data held about me?
  • How do I make a complaint?
  • How is my personal data used when I contact support?
  • How long does a complaint usually take?
  • What happens after I submit a complaint?
  • What if I disagree with a support or complaint outcome?
  • Where can I find regulatory and business information?
  • Who can I contact about privacy concerns?
  • Why am I being asked for supporting documents or verification?
  • Why can support ask for identity or payment-related information?

Coverage, Eligibility & Exclusions

12
  • Are holidays or side trips covered during the insured period?
  • Are manual work, dangerous activities or professional sports covered?
  • Are pre-existing conditions covered?
  • Do I need a valid visa for the full period of cover?
  • Does cover apply worldwide?
  • Does the policy cover everything?
  • Is routine or elective treatment covered?
  • Is there an age limit?
  • Is there cover in my home country?
  • Is this the same as private medical insurance?
  • What happens if I buy cover after my trip has already started?
  • Who is this type of cover generally for?

Healthcare Access in Spain

10
  • Are there waiting periods for healthcare cover?
  • Can I choose any doctor or clinic?
  • Do I need prior authorisation for some services?
  • Do I need to complete a health questionnaire?
  • How do approved healthcare providers work in Spain?
  • How do I use the medical directory?
  • Is virtual doctor support available in Spain?
  • What is covered under hospital and outpatient care?
  • What should I do in an emergency in Spain?
  • What treatments or services are commonly excluded?

Medical Help & Emergencies

8
  • Can I use an online doctor or telemedicine service?
  • Do I need to contact emergency assistance first?
  • How do prescriptions usually work?
  • What counts as an emergency and what does not?
  • What if I already paid for treatment?
  • What should I do before going to hospital?
  • What should I do if I need a doctor outside normal hours?
  • When should I seek urgent medical help?

Policy Documents & Certificates

8
  • Can I change the email address linked to my documents?
  • How do I request my policy documents?
  • What happens if a document is altered, incomplete or incorrect?
  • What if I need proof of cover urgently?
  • What is a certificate of insurance?
  • What is the difference between a certificate, policy wording and IPID?
  • What should I do if my certificate details are wrong?
  • Which insurance document should I send to a school, embassy or provider?
  • Home
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  • Coverage, Eligibility & Exclusions

Coverage, Eligibility & Exclusions

Who the cover is for, what is generally covered and what is not.

  • Who is this type of cover generally for?
  • Does cover apply worldwide?
  • Is there cover in my home country?
  • Is there an age limit?
  • Do I need a valid visa for the full period of cover?
  • What happens if I buy cover after my trip has already started?
  • Are pre-existing conditions covered?
  • Is routine or elective treatment covered?
  • Are holidays or side trips covered during the insured period?
  • Are manual work, dangerous activities or professional sports covered?
  • Does the policy cover everything?
  • Is this the same as private medical insurance?
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Cancellation & Refund Policy
  • Complaints Procedure
  • AML & KYC Policy
  • Insurance Terms of Business
  • Regulatory Information & Disclosures
  • Contact, Support & Quotes

StudySafe is a commercial platform that supports student insurance onboarding, route selection and documentation guidance. We are not the insurer. Insurance products featured on this website are underwritten by the insurer identified in the relevant product documentation and, where applicable, arranged or distributed through the relevant regulated intermediary or administrator. Product availability, eligibility, cover, pricing and policy documents can vary by route. Immigration and visa requirements are determined by the relevant authorities, so while we can provide supporting information and insurance documentation, we cannot guarantee acceptance.
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