Sometimes yes, especially if you are unwell, abroad, or unable to handle the paperwork yourself. A parent, guardian, school, group leader, or other authorised person may be able to assist, depending on the circumstances and the information required.
Even when someone else helps, the claim still needs accurate documents and a clear explanation. Whoever is assisting should keep copies of everything submitted and make sure the information matches the insured person’s details exactly.
If there are privacy or identity concerns, support may ask for confirmation before discussing details with another person. That is normal and should be treated as a protection step, not a problem.