Common exclusions can include undeclared prior conditions, cosmetic procedures, certain non-standard or non-approved techniques, high-risk activities, and services provided outside the approved structure where the policy requires approved providers.
The reason this article matters is that exclusions often surprise users more than benefits do. A good Help Centre reduces frustration by explaining the typical problem areas clearly and early.
A smart support tone here is calm and precise: not “everything is excluded”, but “these are the areas where students most often need to check first”.